FAQs
FREQUENTLY ASKED QUESTIONS
Q: Is LED light therapy safe?
A: Yes. LED light therapy is a non-invasive, clinically-validated technology that has been used in dermatology for decades. It emits no UV light and produces no heat damage. It is safe for daily use on all skin types, including sensitive skin. If you are pregnant or have a diagnosed light sensitivity condition, consult your doctor before use.
Q: How quickly will I see results?
A: Most users notice an improvement in skin texture and radiance within 2–4 weeks of consistent use (3–5 sessions per week). For deeper concerns like acne reduction or fine lines, visible results are typically seen between 4–8 weeks. Consistency is key.
Q: Which mode should I use?
A: We recommend:
— For acne: Blue light (470nm) or Purple light
— For fine lines & anti-aging: Red light (630nm)
— For pigmentation & dark spots: Green light (520nm)
— For redness & sensitivity: Yellow light (590nm)
— For general skin health: White light or Red light
Q: Can I use it with my current skincare routine?
A: Absolutely. Use the mask on a clean, dry face. After your session, apply your serums and moisturisers — LED therapy increases product absorption by warming and opening the skin's surface.
Q: How long is each session?
A: The built-in timer runs sessions of 10 or 20 minutes. For best results, use 10 minutes daily or 20 minutes every other day.
Q: Is the mask wireless?
A: Yes. The LUMÉ GLOW Pro is fully wireless and USB rechargeable. A full charge lasts approximately 6–8 sessions.
Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee. If you are not happy with your purchase for any reason, contact us at hello@lumeglow.com.au within 30 days of receiving your order for a full refund or exchange.
Q: Do you ship Australia-wide?
A: Yes, we ship to all Australian states and territories. Standard shipping is free on orders over $75.
Q: Is the mask TGA approved?
A: Our device is manufactured under ISO 13485 quality standards. For any medical claims, we recommend consulting a dermatologist. LED light therapy at-home devices are classified as low-risk wellness devices in Australia.
Q: Can I use it every day?
A: Yes. Sessions of 10 minutes daily are safe and recommended for accelerated results.